Customer story:
In the hotel industry, details matter. For many guests, breakfast is the moment that stands out most. At our hotel, breakfast is a key part of the customer experience – and that’s why we pay attention even to the smallest details. One of those is the breakfast juice: not just how it tastes, but also how it looks, how it is served, and how easily the staff can handle it.
We got to know Norlas Oy several years ago when we were looking for a solution to replace traditional juice canisters. We wanted equipment that would not only be practical but also visually presentable, easy to use, and above all, reliably deliver great-tasting juice every morning.
Norlas delivered the juice machine and concentrates quickly, and the service has been first-class from the very beginning. Communication with them is smooth, the equipment works flawlessly, and the concentrates are of high-quality.
Despite the challenges in orange juice production, we have wanted to maintain a high-quality orange-based juice at our breakfast. We often get positive customer feedback on the juices – which tells us we made the right choice. Norlas offers three orange juice options at different price points, and it’s been great that they proactively provide alternatives during the turbulent times on the market.
When another company from Vaasa, Kesmo, asked us where we got our juice equipment, we didn’t hesitate to answer: Norlas Oy. We were glad to recommend them, as we know from experience that Norlas offers a punctual and customer-oriented service and always keeps their promises.
The hotel industry can be competitive, but when someone does their job well, it’s worth talking about. To us, a good partner is someone you can confidently recommend to others – and Norlas is exactly that.
Susanne Gästgivars-Leppäaho
Hotel Manager, Hotel Vallonia
If you want to take your hotel breakfast to the next level – Norlas is the choice for you. With Norlas, quality, practicality, and customer service go hand in hand.
